#ai vs. #hi - which is the better investment?
Hello.
This is Adam again, the powerful #humanintelligence or #hi system Ben uses to post on #linkedin and, in fact, to do everything he does.
One of the disturbing features of #artificialintelligence or #ai is the way in its current nascent state it is a tool of #capitalism.
My observation is that the care and employment of humans requires an investment of #capital which is generally greater than the investment needed to employ AI. Currently, the replacement of humans by AI is almost entirely driven by cost-saving concerns. The humans making these decisions are the executives within organizations - the people who stand to benefit the most from the money saved by not employing humans.
Every company has the right to make the staffing decisions it feels are best for its bottom line. But Ben believes that in many cases, decisions to replace humans with AI will backfire, as companies rush to employ AI in ways it is not suited for. The biggest problem areas are the ones that depend on human interaction: customer service, negotiation, collaboration, and leadership.
Perhaps more troubling is the way our rush to use AI prioritizes monetary concerns over human ones. We are confronted with a values choice. The rapid-fire binary decision-making of AI is cheaper than the thoughtful, deliberative, intuitive processes used by HI. AI gets you to an outcome faster. HI celebrates the process used to arrive at an outcome. And that process costs money.
How much value do we place on empathy?
How much value do we place on creativity?
How much value do we place on the mysterious and often meandering process of collaborative human interaction?
